1. Collection of Information
- Personal Information: When you contact us, request a quote, place an order, or use our services, we may collect information such as: Name; Email address; Phone number; Company name, if applicable; Billing and invoice details; Delivery address, if physical delivery is required
- Project and order information: To provide our 3D design and 3D printing services, we may collect information related to your project, including:
- 3D models, CAD files, STL files, images, sketches, drawings, or reference files you upload or send to us
- Project descriptions, technical requirements, dimensions, material preferences, colors, logos, QR codes, or customization details
- Communication related to quotations, production, revisions, and delivery
- Usage Data: When you visit our website, we may collect limited technical information such as:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the website
- Referring website or search query
- General interaction with our website
2. Use of Information
- Providing Services: Your personal information is used to facilitate various processes, including inquiries, bookings, and communication with other users.
- Respond to inquiries
- Prepare quotations
- Evaluate 3D files and project requirements
- Provide 3D design, CAD, optimization, prototyping, and 3D printing services
- Process orders and payments
- Arrange delivery or pickup
- Provide customer support
- Personalization: We may use your data to tailor your experience, display relevant listings, and recommend customized content.
- Communication: You might receive updates, newsletters, and promotional offers regarding our services, but you can opt out at any time.
- Analytics and Improvements: User behavior and data are analyzed to improve our website's functionality, performance, and security.
- For legal and administative purpose: We may process your data to:
- Issue invoices and maintain accounting records
- Comply with legal obligations
- Resolve disputes
- Protect our business, website, and customers from fraud, misuse, or unauthorized access
3. Legal basis for Processing
Depending on the situation, we process your personal data based on one or more of the following legal grounds:
- Contractual necessity: when we need your data to provide a quote, process an order, or deliver our services.
- Legal obligation: when we need to keep invoice, tax, or accounting records.
- Legitimate interest: when we improve our services, secure our website, communicate with customers, or manage business operations.
- Consent: when you agree to receive marketing communications or accept optional cookies.
You may withdraw your consent at any time where processing is based on consent.
4. Uploaded Files and Project Confidentiality
Files, drawings, models, images, logos, and technical materials you provide are used only for the purpose of evaluating, quoting, designing, producing, or delivering your requested project.
We do not sell or publicly share your uploaded project files. We may use project files internally for technical review, production planning, quality control, and communication with you.
If we wish to display your project as a portfolio example, customer case, social media post, or website image, we will ask for your permission first unless the material has already been made publicly available by you.
5. Information Sharing
We do not sell your personal data.
We may share necessary information with trusted third parties only when required to operate our business or deliver our services. This may include:
- Payment providers
- Accounting or invoicing systems
- Delivery or shipping providers
- Website hosting providers
- Analytics or website performance tools
- IT support or cloud storage providers
- Professional advisors, where legally necessary
We may also disclose information if required by law, regulation, legal process, or a valid request from a public authority.
If personal data is transferred outside the EU/EEA, appropriate safeguards should be used, such as adequacy decisions or standard contractual clauses.
6. Data Retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Typical retention periods may include:
- Inquiry and quotation data: kept for a reasonable period to manage follow-up communication.
- Order and invoice information: kept as required by accounting and tax laws.
- Uploaded project files: kept for as long as needed to complete the project, provide support, handle revisions, or repeat orders, unless you request deletion earlier where legally possible.
- Website analytics data: kept according to the settings of the analytics tools we use.
When data is no longer needed, we will delete it or anonymize it.
7. Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
8. Your Rights
Under GDPR, you have several rights regarding your personal data, including the right to access, correct, delete, restrict, object to processing, and request data portability in certain circumstances.
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, where applicable
- Request restriction of processing
- Object to certain types of processing, including direct marketing
- Withdraw consent where processing is based on consent
- Request a copy of your data in a structured format, where applicable
- Lodge a complaint with a data protection authority
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.e websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to this Privacy Policy
This Privacy Policy may be periodically updated to reflect changes in our practices or legal requirements. We will notify you of significant updates through prominent notices on our website.
- With Users: If you engage in an inquiry, we may share pertinent transaction-related information.
- Service Providers: Trusted third-party service providers may receive your information to aid in our website's operation and service delivery.
- Legal Compliance: We may disclose your data to comply with applicable laws, regulations, legal procedures, or enforceable governmental requests.
11. Contact us
If you have questions about this Privacy Policy, how we process your personal data, or your rights, please contact us.
